GREGBROWN LLC

President
Minneapolis, MN
2001-present

Provide facilitation and training expertise for client product, process, launch, webinar, and customer relations initiatives: Ford, Lincoln, Chrysler, American Honda, Honda Canada, Acura, VW, Kia, Nissan, Infiniti, Jaguar, Land Rover, Resource Group, Jackson Dawson, Sandy Corporation, Carlisle & Co, Campos Creative Works, Precision Dynamics, Business Improvement (BI), AGCO Equipment

Design, document, and administer systems to insure individual dealership compliance with corporate automotive programs: Chrysler Five Star, Ford Blue Oval, Lincoln LPE, VW Brand Standards, Honda Excell

Process management consultation; to include development, installation, monitoring, evaluation and continuous improvement of client business plans

Operational analysis of client business procedures with action plans to create and maintain competitive advantages

AUTOMATED MARKETING SYSTEMS

Manager, Southwest Region, Los Angeles, CA  
Fairfax, VA
1993-1994

Directed introduction of computer graphics-centered retail/lease merchandising programs to Southern California

Coordinated ongoing business development in California automobile market; delivered product presentations to potential corporate and retail customers

Designed and produced product training programs and videos for new users

DAIMLERCHRYSLER CORPORATION

Process Consultant, Minneapolis Zone, Minneapolis, MN
Detroit, MI
1998-2001

 Formulated and facilitated Consumer/Dealer/Employee process redesigns, proactive problem solving systems, training seminars, quality control initiatives, and performance standards for DaimlerChrysler Corporation accounts

Introduced, installed, and maintained Five Star Initiative at DaimlerChrysler dealerships

UPTOWN TOYOTA

President  
Willmar, MN
1988-1993

Initiated operations and controlled all sales/service/parts functions of a retail automobile dealership

Prepared and presented comprehensive business management strategies and analysis to Toyota Motor Corporation

Hired, trained, and managed dealership staff, including Sales, Service, Inventory, Customer Service, Finance and Accounting personnel

Designed and implemented targeted marketing and promotional programs

AON CONSULTING

Chrysler Consultant, Minneapolis, MN
Chicago, IL
1994-1997

Developed and maintained business advisory relationships with select group of Chrysler dealers.

Participated in engineering prototype program to install and maintain process improvement procedures in retail dealerships within the Chrysler network (Five Star)

Instructed clients how to identify and respond to customer motivations

Trained corporate management team to develop customer satisfaction and problem solving action plans and processes

RUSTY JONES, INC.

Manager, Central Region, Minneapolis, MN
Chicago, IL
1986-1988

Developed aftermarket sales, marketing, and product planning programs for regional independent distributors

Managed Midwest region, including hiring, training and direction responsibility for six District Managers

Recruited additional Distributors and Dealers for Rusty Jones products

AMERICAN MOTORS CORPORATION

Manager, Import Distribution, 1985-86
Field Sales Manager, Pittsburgh, PA, 1978-85
Manager, Market Representation, Detroit, MI, 1977-78
Detroit, MI | Pittsburgh, PA
1972-1986

National staff appointment to determine sales potential and evaluate candidates for trade areas in the United States

National staff appointment as Consultant to development of Manufacturer/Dealer communication network

Directed import vehicle distribution network

Managed Field Sales organization, including thirteen District Managers

Analyzed and approved franchise applicants

UNITED STATES ARMY

Commissioned Officer
Vietnam Veteran

EDUCATION

BA, Political Science, Minnesota State University